The Details We Hold, and Why
Opening an account means handing us a small set of details, and we try to keep that set as narrow as the law allows. Your mobile number is your login, so it doubles as your identity on the wallet side: when money comes in through bKash,
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Nagad or Rocket, we see the sender number and the reference the wallet passes back. That is how a payment gets matched to your account, and how a transfer that goes astray gets traced without you sending screenshots. We also keep plain device details: phone model,
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browser, the time you signed in. Nothing exotic. It helps us flag a login that does not look like yours, and it lets you pick up where you left off — a stalled session in Dhaka traffic, then the same account open on a laptop at
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home. Cookies here do a narrow job: session, language, security checks. Clear them whenever you like; you will simply be asked to sign in again. Access rules are not the same everywhere. What we may hold, and how long we keep it, follows the law where
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you live rather than one global setting. If you are outside an eligible region you may not be able to use the service at all, and where local rules call for a shorter retention window or a deletion, we apply those rules to your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.